Account, family & support
Profile, alerts, family account and subscription — and what to do if something isn't working.
Account & Settings
Manage your profile, alerts, language and subscription.
1.
Open the Account tab.
2.
Edit your profile, country and language.
3.
Set up your alerts: allergens, palm oil, additives, processing and score goals.
4.
Manage notifications and your subscription.
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Your data syncs across your devices when you sign in.
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Languages: English, Polish, Turkish, German and French.
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Delete your account and data in Account at any time.
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Deleting your account does not cancel an App Store subscription — cancel it in your Apple ID settings.
Family Account
Check every product for everyone you shop for.
1.
Open Account → Family and tap Switch to family account.
2.
Add family members without their own phone, like children: a name or nickname, a picture and their alerts.
3.
Invite adults with their own Minzo account: share the link or code. It works once and expires after 7 days.
4.
Scan a product: under your alerts, Family check shows who it isn't suitable for and why.
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Only the family owner adds, edits or removes members.
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Family members see each other's names, profile photos and alerts; scans, baskets and favorites always stay private.
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Choose where family alerts are used — product details, basket, healthier alternatives and recipes — in Account → Family.
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The owner gets a notification when someone joins (Account → Notifications → Family updates).
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Up to 6 people per family, including pending invites.
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Leave a family, or delete it as the owner, at any time in the same place.
Troubleshooting
Something not working? Try these first:
1.
Barcode won't scan? Clean the lens and improve the light.
2.
Move the phone a little closer or further away.
3.
App slow or stuck? Close and reopen it, and check for updates.
4.
Data missing? Check your internet connection and pull down to refresh.
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Damaged barcodes may not scan.
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Product not found? You can contribute it.
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Camera not working? Allow camera access in your phone settings.
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Still stuck? Contact us at info@minzoapp.com.
Contact & Support
We're happy to help.
1.
Use the Support form in the app.
2.
Or email us at info@minzoapp.com.
3.
For technical issues, tell us your phone model and app version.
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We answer as soon as we can.
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Report bugs or suggest features — we read every message.
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Your feedback helps us improve Minzo.
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Thank you for using Minzo!
Still need help? Contact us at info@minzoapp.com.
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